At Sail India, we strive to provide a seamless and hassle-free booking experience for all our customers. This Refund Policy outlines the conditions under which refunds may be issued for cruise and ferry bookings made through our website, https://www.sailindia.in/. By using our services, you agree to the terms stated below.
1. Cancellation by Customer
If you wish to cancel your booking, you must notify us as soon as possible. Refund eligibility depends on the type of booking and the policies of the cruise or ferry operator. Cancellation requests should be sent to our customer support at [contact@sailindia.in].
2. Refund Eligibility
3. Cancellation by Operator
In the event that a cruise or ferry operator cancels a scheduled service, Sail India will notify you promptly. Customers affected by such cancellations are eligible for:
4. Processing Refunds
Once a refund is approved, it will be processed using the original payment method. The time taken for the refund to reflect in your account may vary depending on your bank or payment provider, typically ranging from 5 to 15 business days.
5. Partial Refunds and Adjustments
Partial refunds may be issued in cases such as:
6. Non-Refundable Fees
Certain fees, such as convenience charges, service fees, or third-party processing fees, may be non-refundable. These will be communicated at the time of booking.
7. How to Request a Refund
To request a refund, please contact our customer support team at [contact@sailindia.in] with your booking details. We recommend keeping your booking confirmation handy to expedite the process.
8. Policy Updates
Sail India reserves the right to modify this Refund Policy at any time. Updates will be posted on our website, and continued use of our services constitutes acceptance of the revised policy.
Contact Us
For any questions regarding refunds or cancellations, please contact:
Email: info@sailindia.in
Website: https://www.sailindia.in/
